Returns & Refunds
If you are not completely satisfied with your purchase, you may return your Tria Beauty product(s) for a refund of the purchase price of the item(s) . Original shipping and handling charges are non-refundable. In order to receive the refund, please review the following:
Tria Beauty Skincare products can be replaced within 7 Days of Purchase (unused and unopened)
Tria Beauty Hair Removal Lasers and Smooth Beauty Lasers within 7 Days of Purchase (unused and unopened)
Positively Clear Acne Clearing Blue Light within 7 Days of Purchase (unused and unopened)
Tria Beauty does not cover the cost of return shipping related to refunds.
All returns require a return material authorization To request an RMA number for the return of your Tria Beauty device or skincare product(s), please contact Customer Care at 043746970 or firstname.lastname@example.org. A confirmation email will be sent with your return request, mailing address of the warehouse, and shipping and packing recommendations
Products returned without a confirmation will not be accepted. It is the responsibility of the customer (sender) to provide valid tracking information if confirmation of return is disputed. Tria Beauty does not assume responsibility for lost or stolen product being returned for a refund without a approved return.
Once the return is received by Tria Beauty, please allow up to 10-14 business days for the refund to be processed.
Third-Party Purchases (Refund Requests)
If you have purchased your Tria product through a source other than triabeauty.ae, and you are requesting a refund, you must coordinate the return/refund with that source and according to their product return policy. Most retailers have their own return policy. Please make sure to review the source's refund/return policy before making your purchase decision.